Privacy Policy

1 Overview

TranzNova Pte. Ltd. ("TranzNova", "we", "us", or "our") operates the TranzNova platform — a professional social network exclusively for verified independent freight forwarding companies. This Privacy Policy describes how we collect, use, store, and share personal and business information when you use our platform.

By registering for or using TranzNova, you agree to the practices described in this Policy. If you do not agree, please do not use the platform.

2 Data We Collect

We collect the following categories of information:

Account & Company Information

• Company legal name, trading name, and registration number
• Corporate email address and website URL
• Company address, country, and branch office locations
• Services offered (Air, Ocean, Rail, Road freight)
• Employee count range and annual revenue range
• Year established and company description
• Contact persons (name, title, phone, email)

Verification Documents

• Company registration certificate or incorporation document
• Shipment documents (Bill of Lading, Invoice) submitted for badge verification

Platform Activity Data

• Posts, comments, and likes on the activity feed
• Private messages exchanged with other members
• RFQ requests and quotes sent/received
• Follow relationships (who you follow and who follows you)
• Saved posts and profile views

Technical Data

• IP address, browser type, and device information
• Pages visited, time spent, and click patterns
• Session tokens and authentication cookies

3 How We Use Your Data

We use your data for the following purposes:

• To verify your company and approve your membership application
• To operate and display your company profile on the platform
• To facilitate messaging, RFQs, and connections with other members
• To verify shipment documents and award activity badges
• To send important account notifications and platform updates
• To detect and prevent fraud, spam, or platform abuse
• To improve platform performance and user experience
• To comply with legal obligations

4 Sharing Your Data

Your data may be shared in the following circumstances:

With Other TranzNova Members

Your company profile (name, location, services, badges, posts, and follower count) is visible to all verified members on the platform. Private messages are visible only to the parties in the conversation.

With Service Providers

We share data with trusted third-party service providers who help us operate the platform, including cloud hosting, email delivery, and analytics. All providers are contractually bound to protect your data.

For Legal Compliance

We may disclose data to regulators, law enforcement, or courts when required by law or to protect the rights and safety of TranzNova and its members.

5 Data Storage & Security

Your data is stored on secure cloud infrastructure. We implement the following security measures:

• All data is encrypted in transit using TLS 1.3
• Passwords are hashed using industry-standard algorithms (bcrypt)
• Access to member data is restricted to authorised staff only
• Regular security audits and vulnerability testing
• Uploaded documents are stored in access-controlled private storage

While we take every reasonable precaution, no system is completely immune to risk. In the event of a data breach that affects your rights, we will notify you promptly in accordance with applicable law.

6 Cookies

TranzNova uses cookies to operate the platform. We use the following types:

We do not use advertising or tracking cookies. For full details, see our Cookie Policy.

7 Your Rights

Depending on your jurisdiction, you may have the following rights over your data:

• Access — Request a copy of the data we hold about you
• Correction — Request correction of inaccurate data
• Deletion — Request deletion of your account and associated data
• Portability — Request a machine-readable export of your data
• Objection — Object to certain processing activities
• Restriction — Request that we limit how we process your data

To exercise any of these rights, contact us at privacy@tranznova.com. We will respond within 30 days.

8 Data Retention

We retain your data for as long as your account is active. Specific retention periods:

• Account data — retained while your membership is active
• Activity data (posts, comments, messages) — retained while active; deleted 90 days after account deletion
• Shipment documents — retained for 3 years for badge audit purposes
• Application data (rejected applicants) — deleted after 12 months
• Technical logs — retained for 90 days

When you delete your account, we will permanently remove your personal data within 90 days, except where retention is required by law.

9 Third-Party Services

TranzNova integrates with third-party services to power the platform. Each provider has its own privacy policy:

• Cloud Hosting — Infrastructure provider for data storage and compute
• Email Delivery — Transactional email service for notifications
• Analytics — Privacy-compliant platform usage analytics
• Leafkutter Suite — Integrated logistics software tools; governed by Leafkutter's own privacy policy

We do not integrate with social media platforms, advertising networks, or data brokers.

10 Children's Privacy

TranzNova is a professional B2B platform intended solely for business use by adults. We do not knowingly collect data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us immediately at privacy@tranznova.com and we will delete the data promptly.

11 Policy Changes

We may update this Privacy Policy from time to time. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page
• Send an email notification to all active members
• Display an in-platform banner for 14 days

Continued use of the platform after a policy change constitutes acceptance of the updated terms.

12 Contact Us

For privacy-related questions, data requests, or concerns, please contact our Data Protection team: