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Frequently Asked Questions

Get instant answers to common questions about TranzNova membership, services, and partnerships. Can't find what you're looking for? We're here to help.

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Simply register with your company website, valid registration certificate, and professional email address. Our verification process ensures all members meet high standards of professionalism. We'll review your application within 24 hours and provide you with full platform access upon approval.
You need a functioning company website, valid incorporation certificate, and professional email address. We verify all members for quality assurance. Your company should be actively involved in freight forwarding, logistics, or related international trade services.
Yes! Your first year is completely free with full platform access. No credit card required, no hidden fees. After the first year, membership continues at a competitive rate that delivers exceptional value for the networking and business opportunities provided.
After your free year, membership continues at competitive rates based on your company size and needs. You'll receive advance notice and can choose to continue or pause your membership. Many members find the business value far exceeds the membership cost through new partnerships and opportunities.
Full access to our global directory, RFQ system, virtual networking events, business leads, partner verification services, industry insights, training resources, and 24/7 platform support. You'll also receive priority invitations to regional summits and exclusive industry events.
Submit requests for quotes through our platform and receive responses from verified partners worldwide. You can also respond to RFQs from other members. The system includes built-in communication tools, file sharing, and tracking to streamline the quotation process.
Connect with verified partners through our platform, share leads, collaborate on shipments, and build trusted long-term business relationships. Our rating system and member verification ensure you're working with reliable, professional partners.
All partners go through our rigorous verification process including company registration checks, website validation, professional references, and ongoing performance monitoring. We maintain high standards to ensure a trusted network of logistics professionals.
TranzNova operates on a collaborative model rather than competitive exclusivity. You can partner with multiple companies in different regions or specializations. This approach maximizes opportunities while respecting territorial arrangements and specialized services.
Yes! We provide 24/7 online support worldwide with response times within 24 hours during business days. Our support team includes logistics professionals who understand your industry and can provide relevant guidance.
Contact our support team immediately with details of the issue. We have established procedures for investigating and resolving partner disputes. Our goal is to maintain the integrity and trust of the network while fairly addressing all concerns.
Absolutely. We use enterprise-level security measures including SSL encryption, secure data centers, and strict access controls. Your confidential business information is protected and never shared without your explicit permission. We comply with international data protection regulations.
Yes, you can cancel your membership at any time with 30 days notice. During your free first year, you can cancel immediately without any obligations. We believe in the value we provide and don't lock members into long-term contracts.
If your initial application doesn't meet our standards, we'll provide specific feedback on areas that need improvement. You can reapply once you've addressed these issues. Common reasons include incomplete documentation or website requirements not being met.

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